LEGAL REFERENCE

Terms & Conditions That Protect Your Account

When you open an account with us, you're agreeing to a straightforward set of terms designed to keep your funds safe and your gaming fair. These conditions govern...

Account ownership & verificationDeposit and withdrawal termsFair play and dispute resolution
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pk116 Terms & Conditions That Protect Your Account

Policy Foundation and Jurisdiction

pk116 operates under the terms outlined in this document for supported regions in Pakistan. Your account is your personal property — you cannot transfer it, sell it, or share login credentials with others. All deposits made through JazzCash, Easypaisa, SadaPay or Raast are final unless a technical error occurs on our platform. Withdrawals are processed within the timeframe shown in your account

settings and depend on your chosen payment method. We reserve the right to suspend accounts that breach these terms, show unusual activity, or fail identity verification. Disputes are resolved through our support team first; if unresolved after 14 days, either party may seek legal recourse under applicable law in supported regions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

NEED CLARIFICATION

Where to Ask About These Terms

Team online

Live Chat Support

Open the chat window in your account lobby. Our team responds to terms questions within one hour during operating hours, seven days a week.

Email Support

Send questions to [email protected]. Include your account username and the specific clause you need help understanding. Replies arrive within 24 hours.

In-Lobby Help Centre

Browse our FAQ and policy summaries in the Lobby Help section. Filter by topic — accounts, deposits, withdrawals, disputes — to find answers fast.

WHY YOU CAN RELY ON US

Trust Signals Behind Our Terms

Real Payment Integration

We've embedded JazzCash, Easypaisa, SadaPay and Raast directly into your chip row. Deposits clear within minutes; withdrawal times match your...

Account Verification Built In

Every account goes through identity verification before first withdrawal. Your data is encrypted and stored separately from your game session...

Transparent Dispute Path

If a game round fails or a withdrawal stalls, we log your claim with a timestamp. Your account shows dispute...

Live Support in Your Language

Our terms are written in English for clarity; support staff speak Pakistani English and understand local payment flows. No translation...

Consistent Fee Disclosure

Any deposit fee, withdrawal fee or platform fee is shown before you confirm. No surprise deductions. Your account ledger lists...

Regular Policy Updates

When we change these terms, we notify you via email and in-lobby banner at least 14 days before the change...

How These Terms Link to Other Policies

Privacy Policy
Your personal data — name, address, payment details — is governed separately in our Privacy Policy, which references these terms for account-access rules.
Deposit & Withdrawal Rules
These terms outline deposit and withdrawal rights; specific amounts, methods and timeframes are detailed in the Payments page accessible from your account menu.
Fair Play Charter
Our commitment to random game outcomes and live-table integrity is stated in the Fair Play Charter. These terms enforce that charter by setting consequences for cheating.
Bonus Terms
Any promo running this week has its own bonus terms document. These master terms establish that all bonuses are subject to additional written terms before you claim.
Account Closure & Suspension
These terms grant us the right to suspend or close accounts. The Account Management page explains how to request closure yourself and what happens to your balance.
Dispute Resolution Process
The 14-day dispute window mentioned here is expanded in the Complaints Procedure, which outlines escalation steps if initial support response doesn't resolve your issue.
Device & App Access
These terms cover account ownership across all devices. App-specific rules — downloads, updates, offline behaviour — are listed separately in the Mobile App page.
WHAT DEFINES OUR TERMS

Core Principles Behind This Agreement

One Account Per Person You can open only one account with pk116. Multiple accounts...
Funds Always Yours Your account balance belongs to you alone. We do not...
Age & Legal Standing By opening an account, you confirm you meet the age...
Game Integrity Monitored Every spin, card deal and live-table outcome is logged and...
Support Within 24 Hours If you report a problem — missing deposit, stalled withdrawal...
Termination with Notice We can close your account if you breach these terms...

Frequently Asked Questions About Our Terms

No. Multiple accounts per person are not permitted and will be suspended. If you've registered twice by mistake, contact our support team immediately with both usernames so we can close the duplicate before any funds are deposited.

Yes, deposits are final except in cases of technical error on our platform. If a deposit is reversed by your payment provider, your account balance adjusts automatically. Contact support with your transaction receipt if a deposit does not appear within 10 minutes.

Withdrawals are processed within the timeframe displayed in your account settings — typically 1 to 5 business days depending on your payment method. JazzCash and Easypaisa usually clear faster than bank transfers. We verify your identity before releasing funds on your first withdrawal.

Report the issue via live chat within 24 hours of the round. Provide your game ID and description of what happened. Our team will review the round logs and respond within 48 hours with findings. If unresolved, escalate to formal dispute within 14 days of the incident.

We can suspend your account immediately if we detect fraud or rule breaches. However, we will send a written explanation within 24 hours and give you five days to respond or request your balance back. Permanent closure requires written notice and a dispute window.

Yes, we update these terms occasionally. You will receive an email and in-lobby notification at least 14 days before changes take effect. You can accept the new terms or close your account without penalty within that window.